Call Handling panel field descriptions

The Call Handling panel allows you to enable or disable call settings. The Call Handling panel provides the following controls:

Name	Description
Consultative Transfer	Enable Consultative Transfer to consult the caller before transferring the call. Enable Consultative Transfer if you want the agent to consult the caller before transferring the call. Note You cannot transfer a call directly when you enable this option.
Consultative Conference	Enable Consultative Conference to consult the second caller before you add the first caller to the conference. Otherwise, System will ask you to place the call on hold before transferring or conferencing calls. Enable Consultative Conference if you want the agent to consult the second caller before adding the first caller to the conference. Otherwise, System will ask the agent to place the call on hold before transferring or conferencing calls. Note You cannot conference a call directly when you enable this option.
Auto Hold	Enable Auto Hold to put a live call on hold automatically before transferring or conferencing calls. Otherwise, you must manually place the call on hold before transferring or conferencing calls. Enable Auto Hold to want the agent to put a live call on hold automatically, before transferring or conferencing calls. Otherwise, the agent must manually place the call on hold before transferring or conferencing calls.
Incoming Calls	Use one or all the following options to set the incoming call notifications. Bring main window to front: Enable Bring main window to front to bring the Window to the foreground and activate the window for a ringing call. Flash icon: Enable Flash icon to view the call flashing in the task bar when the system recognizes an alerting call. Bring main window to front: Enable Bring main window to front to if you want the agent's desktop window to appear in the foreground and the window activates for a ringing call. Flash icon: Enable Flash icon if you want the agent to view the call flashing in the task bar when the system recognizes an alerting call.